GadgetRenu Terms & Conditions

Effective date: 09/22/2026

The date this version is first published on gadgetrenu.com. This version applies to orders accepted on or after that date.

These Terms & Conditions explain your rights and responsibilities when you use gadgetrenu.com or sell a device to GadgetRenu LLC (“GadgetRenu,” “we,” “us,” or “our”).

Please read these Terms before accepting a quote or sending us a device. If you have questions, contact support@gadgetrenu.com.

Our selling commitments

· 14-day price lock: Your accepted quote is protected against ordinary market-price changes when you ship within 14 days. The device must match the information you provided and meet our acceptance requirements.

· Free insured shipping: We provide an approved prepaid shipping method for eligible orders. Our shipping-protection responsibilities are explained in Section 6.

· Payment within three business days after delivery: We send payment within this period for devices that match the submitted information and meet our acceptance requirements. Section 10 explains how an unresolved offer, missing information, or a documented legal or ownership issue affects this deadline.

· Free returns after a declined revised offer: If you decline a revised offer, we return your device at our expense, subject to legal and carrier restrictions.

· Fast-Ship Bonus: Qualifying devices can earn 5% extra, up to $25 per device, under Section 11.

This summary forms part of these Terms. The detailed provisions below explain how these commitments work.

1. Who may use our services

You must be at least 18 years old and legally able to enter into a binding agreement.

You must own the device you sell or have documented authority to sell it for its owner. If you act for a business or another organization, you must have authority to bind that organization.

You must provide accurate contact, device, shipping, and payment information. You are responsible for keeping that information current throughout the transaction.

We accept shipments only from locations supported by our order system. Do not send a device from an unsupported location without our written approval.

2. Accepting these Terms

These Terms apply to orders for which you accept them during the selling process.

Creating an account, browsing public pages, or receiving an email does not by itself authorize us to buy, erase, recycle, or dispose of your device.

For each order, the applicable agreement consists of:

· These Terms as accepted for that order.

· The accepted quote and device information you submitted.

· Any promotion terms clearly disclosed when you accepted the quote.

· Any later revised offer you expressly accept.

· Any separate written agreement applicable to that transaction.

Our Privacy Policy explains how we handle personal information. These Terms do not replace any separate consent or notice required by applicable law.

3. Devices we accept

We purchase supported device models in the conditions offered through our selling process.

We accept nonworking phones when they are supported by our quoting system and do not fall within an excluded category below. Describe faults accurately, including whether the phone powers on, charges, displays an image, or has physical damage.

We do not accept devices that are:

· Stolen, counterfeit, or reported lost.

· Blacklisted or blocked from normal use because of an ownership or account issue.

· Financed, leased, subject to an unpaid balance, or otherwise subject to another party’s ownership or security interest.

· Activation-Locked, iCloud-locked, linked to an active Find My account, or protected by another account lock that prevents transfer and normal use.

· Subject to unresolved mobile device management, company, school, or organizational restrictions.

· Water-damaged or liquid-damaged.

· Equipped with swollen, leaking, punctured, overheating, recalled, or otherwise unsafe batteries.

· Altered to conceal their identity, ownership, or condition, including devices with tampered serial numbers or IMEI numbers.

· Prohibited from shipment or purchase under applicable law.

A carrier-locked device may be accepted if the selling process expressly supports that carrier and status. Carrier locking is different from blacklisting, financing, or an account lock.

If you are unsure whether a device qualifies, contact us before shipping. Do not ship a hazardous device.

4. Quotes and the 14-day price lock

Your quote is based on the model, configuration, carrier status, condition, and other information you provide.

An accepted quote remains protected against ordinary market-price changes for 14 calendar days after acceptance, provided the carrier accepts the device within that period using the correct GadgetRenu shipping label or another method we approve in writing.

Printing a label or scheduling a pickup does not establish that the device was shipped. Carrier acceptance records or a valid carrier receipt can establish shipment.

The price lock does not prevent a revised offer when inspection identifies a material difference from your submitted information, missing required items, or an eligibility problem. We will explain any proposed revision and obtain your approval before purchasing at a lower amount.

If the shipping deadline passes, contact us for an updated quote before shipping.

An obvious website or calculation error does not authorize us to purchase your device at a different price without your agreement. We will explain the error and offer a corrected quote. If you have already shipped and decline the correction, we will return the device at our expense.

You have no obligation to ship. An unshipped order may expire without a cancellation charge.

5. Preparing and shipping your device

Before shipping:

· Back up information you want to keep.

· Remove personal accounts, passwords, screen locks, Find My, and activation locks.

· Transfer your phone number or eSIM as needed before removing service from the device.

· Remove physical SIM cards, memory cards, and accessories that were not requested.

· Erase your personal information if the device is functional and you can safely do so.

· Follow the packing instructions and applicable carrier requirements.

If a nonworking phone cannot be erased, tell us before shipping. Inability to power on a phone does not remove an account or activation lock; those restrictions must still be resolved.

Use a sturdy package with enough cushioning to prevent movement and damage. Include only the devices and items associated with that order. Do not combine orders or substitute devices without our approval.

Keep your carrier receipt and tracking number. Photographs of the device and packaging are helpful if a shipping issue occurs, but we will not reject an otherwise valid claim solely because you did not take photographs.

6. Free shipping and shipping protection

For eligible orders, we provide a prepaid shipping label or another approved prepaid shipping method.

When you use that method, follow the packing instructions, and obtain carrier acceptance, we take responsibility for covered loss or damage during transit to us. We handle the carrier or insurer claim rather than requiring you to pursue it yourself.

Lost shipments. If an eligible shipment is confirmed lost after carrier acceptance, compensation is based on the accepted quote for the device actually shipped, plus any bonus already earned under Section 11. We may request reasonable evidence of the shipment’s contents and condition.

Transit damage. We will not reduce an otherwise valid quote solely because the device suffered covered damage while in transit. We may investigate whether damage existed before shipment or resulted from inadequate packaging.

Our responsibility for a covered claim is not limited to the amount a carrier or insurer chooses to reimburse us.

Protection does not cover an empty package, substituted contents, fraud, a device that was never tendered to the carrier, or damage directly caused by failure to follow reasonable packing instructions. A restriction applies only to the extent it is relevant to the loss or damage.

Hazardous or unlawfully shipped items may be subject to carrier and legal restrictions.

Contact us promptly if tracking stops updating or you suspect loss or damage. We will tell you what information is needed and provide status updates while the carrier investigates. Any applicable claim deadline will be communicated clearly; delay in reporting will affect a claim only to the extent permitted by law and materially prejudicing its investigation.

For a return shipment arranged by GadgetRenu, we remain responsible for covered transit loss or damage until delivery to the agreed return address. Any compensation will reflect the supported value of the device in its verified condition. If that value is disputed, you may provide evidence for review.

Alternative shipping arrangements and any different coverage must be agreed in writing before shipment.

7. Receiving and inspecting your device

After delivery, we inspect the device to confirm its identity, condition, functionality, account status, and eligibility.

Inspection may include reasonable diagnostic tests, photographs, and checks of serial numbers, IMEI numbers, or ownership restrictions.

We will not deliberately damage your device or perform destructive testing as part of a routine inspection. If additional work could materially alter its condition, we will obtain your permission first.

Before the sale is finalized, we will not repair, refurbish, resell, recycle, or dispose of your device without your separate authorization, except where a legal obligation or immediate safety requirement applies.

If inspection identifies a material discrepancy, we will explain it and provide relevant supporting photographs or test information, with unrelated personal information removed.

8. Revised offers and your right to decline

If your device differs materially from the information submitted, we may propose a revised offer or explain why we cannot purchase it.

A revised offer will identify:

· The proposed purchase amount.

· The reason for the change.

· Relevant inspection findings.

· Any resulting change to the Fast-Ship Bonus.

· How to accept or decline.

· The response deadline.

You will ordinarily have seven calendar days to respond. We will send a reminder before that period ends and allow a reasonable extension when you contact us.

If you decline, we will return your device at our expense to a confirmed address, ordinarily within five business days after receiving your decision and any information necessary for a lawful return.

We will not impose an inspection fee, revised-offer rejection fee, or ordinary return-shipping fee.

A stolen, hazardous, or legally restricted device may require a different procedure. We will explain the reason and available lawful options whenever permitted.

9. Ownership and cancellation

You retain ownership while your device is being shipped, inspected, or held pending your decision.

Sending a device authorizes us to receive, safeguard, and inspect it under these Terms. Shipment alone does not transfer ownership.

If your device matches the accepted quote, your order authorizes us to complete the purchase at that amount. If the amount changes, we need your express acceptance of the revised offer.

Ownership transfers when the agreed payment is successfully made available to your designated payment account or, for a check, when the check is honored. An unsuccessful payment attempt does not transfer ownership.

Until ownership transfers, we will not resell, recycle, or dispose of the device. You may separately authorize data erasure or other processing before that point.

You may request cancellation before payment is sent. We will return the device at our expense, subject to legal and safety restrictions. If payment has already been sent, contact us promptly; cancellation will depend on whether payment and processing can still be reversed by agreement.

A completed sale does not waive your right to report an incorrect or missing payment, mishandling, privacy concern, or other valid claim.

10. Payment and timing

For a device that matches the submitted information and meets our acceptance requirements, we send payment within three business days after delivery to GadgetRenu.

For this deadline:

· “Delivery” means delivery to the receiving address on the approved shipping label.

· “Business day” means Monday through Friday, excluding U.S. federal holidays.

· The first business day after delivery is day one.

· Deadlines are measured using Eastern Time.

Our inspection process is included within this period. The deadline does not normally begin after inspection or approval.

An exception may apply if:

· A revised offer requires your decision.

· You have not supplied necessary or valid payment information.

· An unresolved account lock, ownership discrepancy, or eligibility issue prevents purchase.

· Payment is prohibited by law or subject to a documented legal restriction.

We will notify you of the issue and explain what is required as soon as reasonably possible, normally within the original three-business-day period.

Once a customer-resolvable issue is resolved and the purchase is agreed, we send payment within three business days. If a legal restriction remains, we will explain the status to the extent permitted by law.

Routine workload or an internal processing backlog does not restart the payment deadline.

Available payment methods are displayed during the selling process. Provider transfer times may differ from the time we send payment. For checks, the payment deadline refers to mailing the check, not postal delivery or clearance. Any method-specific timing or fee will be disclosed before you choose that method.

If a payment fails or is returned, we will work with you to correct the information or arrange another available method. We do not treat a failed transfer as completed payment.

11. Fast-Ship Bonus

When the Fast-Ship Bonus is offered with your quote, you can earn 5% of the agreed device purchase price before the bonus, capped at $25 per device.

For example:

· A $200 purchase price earns a $10 bonus, for a $210 total.

· A $500 purchase price earns a $25 bonus, for a $525 total.

· A purchase price above $500 still earns a maximum $25 bonus per device.

To qualify, the approved carrier must accept the device within 24 hours after you accept the quote. A valid carrier receipt may establish timely acceptance if tracking updates later.

If the deadline falls on a Sunday or U.S. federal holiday, it extends to 11:59 p.m. Eastern Time on the next business day.

Creating a label alone does not qualify.

If you accept a revised offer, the bonus is calculated from the revised device purchase price before the bonus. No bonus is due for a device we do not purchase.

The promotion applies to standard consumer orders for which it is offered. Bulk orders, business agreements, and custom quotes qualify only when their written terms include the bonus.

We may change or end the promotion for future quotes. We will honor the promotion attached to an already accepted quote when its conditions are met.

12. Devices we cannot purchase and unclaimed property

If we cannot purchase a device, we will explain why and arrange a lawful return at our expense.

If a device is suspected to be stolen, creates a safety risk, or is subject to a legal restriction, we may need to hold it, contact the relevant authority, or arrange lawful handling instead of normal return shipping.

We will not treat your device as abandoned merely because you miss an email or a seven-day response deadline.

When we cannot obtain a decision or arrange delivery, we will make reasonable attempts to contact you using the information provided. Before taking any action concerning unclaimed property, we will give any required notice and follow applicable holding periods and procedures.

These Terms do not create an automatic right to take ownership of or dispose of an unclaimed device. We do not impose undisclosed storage, handling, or disposal fees.

13. Personal data and device erasure

You should back up and remove your information before shipment whenever possible. We cannot restore information that you or an authorized erasure process deletes.

Our staff may access device settings and diagnostic information only as reasonably necessary to inspect, secure, erase, or process the device. We do not purchase a right to use your personal files, messages, photographs, or accounts.

By completing the sale, you authorize us to erase remaining data and prepare the device for reuse or lawful recycling.

If a device cannot be erased using the available method, we will restrict access and use an appropriate further erasure or destruction process before allowing reuse of any storage containing your personal information. We will not represent that erasure succeeded when it did not.

A device awaiting your decision will not be erased without your separate permission, except where legally required.

Inspection images may be used for order handling, fraud prevention, shipping claims, and dispute resolution. We will obtain separate permission before using identifiable customer information or customer-specific inspection material in public advertising.

We do not claim that every device receives a particular certification or erasure certificate unless that service is expressly identified and actually provided.

Nothing in this section excuses our responsibility to handle personal information with reasonable care or comply with applicable privacy and security obligations.

14. Identity checks, fraud prevention, and recovery

We may request information reasonably necessary to verify ownership, investigate a material discrepancy, prevent fraud, or comply with law.

We will explain what is needed and provide an appropriate submission method. Do not send account passwords or unnecessary sensitive information by ordinary email.

We will not collect biometric identifiers under a general acceptance of these Terms. Any such collection requires the notices, safeguards, and separate consent applicable to that process.

A concern involving one device does not automatically authorize withholding unrelated payments. Any hold must have a documented connection to the affected transaction or a legal requirement.

If evidence establishes fraud, lack of ownership, or a material misrepresentation, we may seek recovery of the resulting documented loss. We will explain the basis and allow a reasonable opportunity to respond unless prohibited by law.

We will not charge you for ordinary resale losses, later market changes, or damage caused by our own handling. We will not debit an account without separate authorization or lawful authority.

15. Taxes and records

You are responsible for determining any personal tax consequences of selling your device.

We may request tax information or issue a tax document only when appropriate under applicable reporting requirements. We will not treat every consumer device sale as a payment for services or assume that every seller must provide a Social Security number.

A payment provider may have separate reporting responsibilities. Receiving a tax form does not by itself determine whether you owe tax.

Contact a qualified tax adviser about your circumstances.

16. Business and bulk transactions

Business, fleet, and bulk transactions may use a separate written agreement covering inspection, shipping, payment, data handling, and other requirements.

Any different terms must be agreed before shipment. A separate business agreement controls only the matters it expressly addresses. These Terms otherwise apply where relevant.

17. Communications and notices

We use the contact details you provide to communicate about quotes, labels, inspections, revised offers, payments, returns, and support.

You may request a copy of your order information or these Terms by emailing support@gadgetrenu.com.

Marketing subscriptions are separate from necessary order communications. Text-message marketing, if offered, requires the applicable separate consent. Agreeing to sell a device does not automatically enroll you in marketing texts.

We will provide legally required notices and obtain any necessary consent before relying on electronic delivery for disclosures that require a particular form.

Keep your contact details current and tell us if you cannot access an order message.

18. Reviews, website content, and public access

You may publish honest reviews and opinions about your experience, including negative feedback. We do not require a positive review as a condition of payment, support, or resolving a complaint.

You retain ownership of content you create. Permission to feature your review or other content in advertising will be obtained separately where required.

Our website content, branding, and original materials are protected by applicable intellectual property laws.

Legitimate search engines and AI search services may access and index public pages in accordance with applicable law, our published crawler controls, and reasonable access limits. This permission does not allow access to accounts, private information, protected systems, or order data, or permit disruptive scraping or unauthorized reproduction of protected content.

Do not interfere with the website, bypass security controls, impersonate another person, or submit fraudulent information.

To report a copyright concern, contact support@gadgetrenu.com with the material’s location, a description of your rights, and your contact information. This contact process does not represent that GadgetRenu has a registered DMCA agent or qualifies for a particular statutory safe harbor.

19. Accuracy, availability, and service interruptions

We take reasonable care to keep device information, quotes, and service descriptions accurate.

General articles and estimates are informational. Your accepted quote and applicable order terms govern your transaction.

A general website disclaimer does not cancel an express shipping, price-lock, return, bonus, or payment commitment.

If an event outside our reasonable control materially affects an order, we will explain the impact, provide updates, and take reasonable steps to reduce the disruption. Such an event does not automatically eliminate an existing payment obligation or our responsibility for covered shipping loss.

If we also offer products for sale, the applicable product-sale, warranty, and return terms will be provided separately. These buyback Terms do not replace those terms.

20. Responsibility and customer rights

Each party is responsible for losses caused by its breach of this agreement, unlawful conduct, fraud, or failure to exercise legally required care.

Our responsibility for shipping loss and damage is addressed in Section 6. For loss or damage while a device is in our custody, we will assess compensation based on its supported value and verified condition. We do not apply an automatic $100 cap to a device simply because it was rejected or returned.

Neither party is responsible for speculative losses that applicable law would not permit recovery for. Any limitation applies only to the extent permitted by law.

Nothing in these Terms excludes or limits responsibility that cannot lawfully be excluded, including applicable liability for fraud, intentional misconduct, gross negligence, or violations of mandatory consumer or privacy rights.

Receiving payment does not require you to release unrelated claims or waive a valid complaint about the transaction.

21. Complaints and dispute resolution

Contact support@gadgetrenu.com with your order number, a description of the issue, and any relevant supporting information.

We will review the complaint and work with you in good faith toward a resolution. Please give us a reasonable opportunity to respond, but contacting support is not a condition that removes or shortens a legal right.

These Terms do not impose mandatory arbitration, a class-action waiver, a jury-trial waiver, or a shortened contractual deadline for bringing a claim.

Either party may use an available small-claims court or another court with lawful jurisdiction. Mediation or arbitration may be used if both parties separately agree after a dispute arises.

You may contact a regulator, law-enforcement agency, payment provider, or other appropriate organization without first obtaining our permission.

22. Governing law

New York law governs this agreement to the extent permitted by applicable law.

This choice does not remove mandatory consumer protections available to you under the law of your home state or another applicable jurisdiction.

These Terms do not require a consumer to bring a claim exclusively in New York or prevent use of a court available under applicable law.

23. Changes to these Terms

Changes apply prospectively to orders accepted after the revised version is published and accepted where required.

We will not retroactively reduce an accepted quote, earned promotion, or existing order protection by changing these Terms.

The version accepted for your order continues to govern that order unless you agree to a later change or applicable law requires otherwise. You may request a copy from support.

Changes to personal-information practices are also subject to our Privacy Policy and any legally required notice or consent.

24. General provisions

If a provision is found unenforceable, the remaining provisions continue to apply to the extent they can operate fairly and lawfully.

A failure to enforce a provision on one occasion does not waive it for every future occasion.

Neither party may transfer an order obligation in a way that reduces the other party’s existing rights without consent or another lawful basis. A business succession does not eliminate GadgetRenu’s existing customer commitments.

No provision should be interpreted to override a mandatory legal right.

25. Contact information

Customer support, order questions, complaints, accessibility requests, and privacy inquiries:

support@gadgetrenu.com

Legal correspondence:

GadgetRenu LLC

Attn: Legal Notices

3821 Bedford Ave

Brooklyn, NY 11229

You may send ordinary written notices by email. Where a law requires a particular form of service or delivery, that law controls.

Device shipments and returns:

Use only the address and instructions on your approved GadgetRenu shipping label. Do not send a device to the legal correspondence address unless we expressly instruct you to do so.