Privacy Policy

GadgetRenu LLC Privacy Policy

Effective Date: 5/11/2026

Last Updated: 5/11/2026

This Privacy Policy explains how GadgetRenu LLC, a New York limited liability company doing business as GadgetRenu ("GadgetRenu," "we," "us," or "our"), collects, uses, discloses, retains, and protects information when you visit GadgetRenu.com, request a quote, sell or attempt to sell a device to us, purchase a product from us, contact us, participate in promotions, use our support services, or otherwise interact with GadgetRenu.

This Privacy Policy is incorporated by reference into GadgetRenu's Terms & Conditions. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

GadgetRenu operates an electronics buyback, trade-in, inspection, resale, repair, refurbishment, recycling, warranty, returns, and ecommerce business. Because we buy used electronic devices, we may collect information that a typical online store does not collect, including device identifiers, serial numbers, IMEI numbers, shipping records, inspection photographs, payout records, ownership information, fraud-prevention information, and, where required or appropriate, identity-verification and compliance records.

If you do not agree with this Privacy Policy, do not use our website, request a quote, send us a device, buy from us, or provide information to us.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with GadgetRenu.

A. Contact and account information

We may collect your name, email address, phone number, mailing address, billing address, shipping address, return address, account credentials if account features are offered, communication preferences, and other information you provide when requesting a quote, selling a device, purchasing a product, contacting support, or using our services.

B. Quote, trade-in, and device information

When you request a quote or sell a device to GadgetRenu, we may collect information about the device, including device type, brand, model, generation, storage capacity, color, carrier, carrier-lock status, IMEI, MEID, serial number, battery health, condition, functionality, defects, repairs, parts, damage, photos, accessories, quote amount, revised offer amount, accepted offer amount, order number, cart information, promotional eligibility, Fast-Ship Bonus eligibility, and related transaction records.

C. Shipping, delivery, and logistics information

We may collect shipping label information, carrier information, tracking numbers, QR-code label records, acceptance scans, in-transit scans, delivery scans, package weight, package dimensions, shipping address, return address, insurance or loss-coverage information, delivery confirmation, returned-package information, carrier claim records, and communications with carriers or shipping partners.

D. Inspection, testing, repair, resale, and recycling records

We may collect inspection notes, diagnostic results, photographs, videos, screen images, device-condition documentation, serial-number checks, IMEI checks, blacklist checks, carrier checks, activation-lock checks, repair records, parts records, refurbishing records, data-erasure records, resale-listing records, return records, warranty records, recycling records, disposal records, and quality-control records.

E. Identity, ownership, fraud-prevention, and legal-compliance information

Where required by law, required by our payment, shipping, fraud-prevention, or compliance processes, or reasonably necessary to verify ownership or prevent fraud, we may collect identity and ownership information, including date of birth or age confirmation, government-issued ID type, ID number, issuing jurisdiction, ID expiration date, ID images, selfies, live photos or videos, signatures or electronic signatures, proof of ownership, receipts, invoices, carrier account records, proof of address, business records for bulk sellers, tax forms, taxpayer identification information, and related verification results.

F. Payment, payout, tax, and financial information

If you sell a device to us, we may collect payout information, payment-method selections, PayPal, Venmo, Zelle, Cash App, ACH, check, wire, gift-card, store-credit, or other payout details, payout status, payout history, payment reversal records, clawback records, reimbursement records, tax forms, W-9 or W-8 information where applicable, taxpayer identification numbers where required, and backup-withholding or information-reporting records.

If you purchase a product from us, our payment processors may collect and process payment-card information, billing information, fraud-screening information, and payment authorization information. We generally do not store full payment-card numbers.

G. Communications and support information

We may collect emails, chat messages, support tickets, phone-call records, voicemail, forms, survey responses, review submissions, complaint records, revised-offer communications, return requests, warranty requests, dispute records, and any attachments, photos, videos, or documents you provide.

H. Website, device, analytics, advertising, and attribution information

When you visit or use our website, we and our service providers may collect IP address, browser type, device type, operating system, referring URL, pages viewed, links clicked, session information, search terms, approximate location, timestamps, cookie identifiers, pixel identifiers, advertising identifiers, UTM parameters, Google click identifiers such as gclid, gbraid, or wbraid where applicable, conversion events, order events, quote events, checkout events, and other online activity information.

I. Information from devices you send to us

You are responsible for backing up and removing all personal data from any device before sending it to GadgetRenu. We do not ask you to send us personal files, photos, messages, contacts, passwords, accounts, SIM cards, memory cards, or other personal data stored on a device.

However, if you send a device that still contains personal data, we may incidentally encounter that data during inspection, testing, resetting, wiping, repair, refurbishing, return, resale, recycling, investigation, or legal compliance. We may delete, wipe, reset, reformat, destroy, return, quarantine, or otherwise process the device and any data on it as described in our Terms & Conditions. We do not guarantee recovery, return, preservation, or deletion of any data left on a device.

J. Information from third parties

We may receive information from payment processors, shipping carriers, fraud-prevention vendors, identity-verification vendors, analytics providers, advertising platforms, marketplaces, repair or refurbishment providers, recycling partners, data-erasure providers, manufacturers, carriers, blacklist or stolen-device databases, law-enforcement agencies, regulators, insurers, financial institutions, public sources, business partners, and other third parties.

2. How We Use Information

We may use information for the following purposes:

A. To provide quotes and buyback services

We use information to identify your device, generate quotes, process trade-in orders, provide shipping labels, verify shipment, inspect devices, grade condition, issue original or revised offers, calculate promotions or bonuses, approve or reject devices, issue payouts, return devices, and complete transactions.

B. To verify ownership, eligibility, and title

We use information to verify that a device is eligible, authentic, lawfully owned, transferable, not stolen, not counterfeit, not blacklisted, not financed, not leased, not subject to a third-party claim, not account locked, not activation locked, and not otherwise restricted.

C. To detect, investigate, and prevent fraud or abuse

We use information to detect suspicious transactions, duplicate accounts, stolen property, payment abuse, promotion abuse, device misrepresentation, payment reversals, counterfeit devices, blacklist issues, identity misuse, carrier issues, financing issues, and other fraud or security risks.

D. To inspect, repair, refurbish, resell, recycle, or dispose of devices

We use information to inspect devices, document condition, test functionality, diagnose defects, wipe data, repair devices, replace parts, list devices for resale, fulfill downstream sales, handle warranty claims, recycle devices, dispose of unsafe or ineligible devices, and maintain audit records.

E. To make and receive payments

We use information to issue seller payouts, process buyer payments, confirm payment status, prevent payment fraud, process refunds, reverse or recall payments where allowed, collect amounts owed, perform setoff or recoupment, satisfy tax obligations, and maintain transaction records.

F. To communicate with you

We use information to send quotes, shipping labels, QR codes, tracking updates, revised offers, inspection results, payout notices, return instructions, warranty updates, support responses, legal notices, privacy notices, policy updates, security alerts, and other transactional communications.

G. To send marketing and promotions

We may use your email address or other permitted contact information to send marketing emails, promotional offers, trade-in reminders, price-lock reminders, Fast-Ship Bonus information, newsletters, surveys, or other promotional communications, where permitted by law. You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.

We do not currently send SMS/text messages. If GadgetRenu later offers SMS/text messaging, marketing text messages will require separate opt-in consent and required disclosures. Agreeing to this Privacy Policy or our Terms & Conditions is not consent to receive marketing texts.

H. To operate and improve our website and business

We use information to operate, maintain, personalize, troubleshoot, analyze, secure, and improve our website, quote flow, checkout flow, inspection process, customer support, marketing campaigns, product listings, pricing tools, fraud-prevention tools, and business operations.

I. For advertising, analytics, and conversion measurement

We may use online activity information, cookies, pixels, advertising identifiers, and attribution data to measure ad performance, understand quote and checkout activity, prevent duplicate conversion reporting, attribute orders to ads, improve marketing efficiency, and show more relevant ads where permitted by law.

J. For legal, regulatory, tax, and compliance purposes

We use information to comply with laws, secondhand-dealer rules, recordkeeping obligations, tax reporting, payment-provider rules, shipping rules, subpoenas, court orders, law-enforcement requests, regulatory requests, insurance claims, audits, and dispute-resolution obligations. We may also use information to enforce our Terms & Conditions, protect our rights, recover losses, and defend legal claims.

3. How We Disclose Information

We may disclose information to the following categories of recipients:

A. Service providers and contractors

We may disclose information to vendors that help us operate our business, including website hosting providers, cloud-storage providers, payment processors, payout providers, shipping partners, email providers, customer-support platforms, analytics providers, advertising platforms, fraud-prevention vendors, identity-verification vendors, tax and accounting providers, data-erasure providers, repair and refurbishment providers, resale marketplaces, recycling partners, IT providers, and professional advisors.

B. Shipping carriers and logistics partners

We may disclose names, addresses, tracking numbers, package details, device details, claims information, and related transaction information to shipping carriers and logistics partners to create labels, track shipments, investigate loss or damage, process claims, and return devices.

C. Payment, payout, tax, and financial partners

We may disclose information to payment processors, payout providers, banks, payment apps, tax-service providers, accounting providers, collection providers, and related financial partners to process payments, prevent fraud, issue refunds, reverse or recall payments, report tax information, and resolve disputes.

D. Fraud-prevention, identity-verification, and device-verification partners

We may disclose information to fraud-prevention vendors, identity-verification vendors, carriers, manufacturers, blacklist databases, stolen-property databases, insurers, marketplaces, and other partners to verify identity, ownership, title, device status, lock status, serial numbers, IMEI numbers, authenticity, eligibility, and fraud risk.

E. Law enforcement, regulators, licensing authorities, and legal parties

We may disclose information to law-enforcement agencies, regulators, licensing authorities, courts, arbitrators, government agencies, insurers, attorneys, investigators, or other parties where we believe disclosure is required or appropriate to comply with law, prevent fraud, investigate stolen property, respond to claims, enforce our rights, protect safety, or cooperate with legal process.

F. Rightful owners, carriers, financing companies, employers, schools, or other claimants

If a device appears stolen, financed, leased, carrier-restricted, employer-owned, school-owned, subject to mobile-device management, subject to a third-party claim, or otherwise disputed, we may disclose relevant information to parties reasonably involved in verifying or resolving the claim.

G. Business transfers

We may disclose or transfer information in connection with a merger, acquisition, financing, sale, reorganization, bankruptcy, transfer of assets, due diligence process, or similar business transaction.

H. With your direction or consent

We may disclose information when you direct us to do so, authorize us to do so, or otherwise consent.

I. Aggregated or de-identified information

We may use and disclose aggregated, anonymized, or de-identified information that does not reasonably identify you, including for analytics, pricing research, market analysis, device-value trends, advertising, and business reporting.

4. Cookies, Pixels, Analytics, and Advertising Technologies

We and our service providers may use cookies, pixels, tags, SDKs, local storage, and similar technologies to operate the website, remember preferences, maintain security, prevent fraud, measure performance, analyze traffic, attribute conversions, and deliver or measure advertising.

These technologies may collect online activity information such as IP address, browser information, device information, pages viewed, links clicked, referral source, UTM parameters, quote events, checkout events, order events, advertising identifiers, and conversion identifiers.

We may use services such as Google Analytics, Google Ads, Google Tag Manager, Meta or other advertising platforms, email-marketing tools, fraud-prevention tools, and similar technologies if enabled on our website.

Your choices may include browser settings, cookie settings, device settings, ad-platform settings, email unsubscribe links, and legally recognized opt-out preference signals such as Global Privacy Control where required by applicable law.

Our website may not respond to all browser "Do Not Track" signals. Where required by law, we will honor legally recognized opt-out preference signals for applicable opt-out rights, such as sale, sharing, or targeted advertising.

5. Sale, Sharing, and Targeted Advertising

GadgetRenu does not sell personal information for money.

However, some privacy laws define "sale," "sharing," or "targeted advertising" broadly. If we use advertising cookies, pixels, analytics tools, or similar technologies, we may disclose or make available online identifiers, cookie IDs, device identifiers, IP addresses, browsing activity, quote activity, checkout activity, or conversion information to advertising or analytics partners. Depending on your state, this may be considered a "sale," "sharing," or processing for targeted advertising.

You may opt out of sale, sharing, or targeted advertising where required by applicable law by contacting us at support@gadgetrenu.com or by using available cookie or privacy controls on our website. If we implement a "Do Not Sell or Share My Personal Information" link or similar state-law mechanism, you may use that mechanism as well.

We do not knowingly sell or share personal information of anyone under 16 years old.

6. Identity Verification, ID Records, and Biometric Information

Because GadgetRenu buys used electronics and must prevent stolen-property, fraud, payment, tax, and compliance risks, we may collect identity and ownership information when required or appropriate.

This may include government ID information, proof of ownership, receipts, signatures, selfies, live photos or videos, and related verification records. We use this information for identity verification, ownership verification, fraud prevention, secondhand-dealer compliance, tax compliance, payout security, dispute resolution, and legal compliance.

We do not use government ID images, selfies, biometric information, or sensitive identity documents for public marketing unless you give separate express consent.

We do not sell, lease, trade, or profit from biometric identifiers or biometric information. If we use an identity-verification provider or technology that creates or processes biometric identifiers or biometric information, we will provide any additional notice and obtain any consent required by applicable law before collecting or processing that information.

Unless a shorter period is required by law, we retain identity-verification and biometric-related information only as long as reasonably necessary for the purposes described in this Privacy Policy, including legal compliance, fraud prevention, transaction records, disputes, audits, and security. We may delete, de-identify, or securely destroy such information when it is no longer needed and retention is not required or permitted by law.

7. Information Left on Devices

Before sending a device to GadgetRenu, you should back up your data, sign out of accounts, remove locks, remove SIM cards and memory cards, and factory reset the device.

If you send us a device that contains personal data, you understand that we may incidentally access or process that data when inspecting, testing, diagnosing, resetting, wiping, repairing, refurbishing, returning, reselling, recycling, investigating, or complying with legal obligations.

We may use data-erasure tools, factory resets, repair tools, refurbishment processes, or recycling procedures. We may also quarantine, return, surrender, or dispose of a device as described in our Terms & Conditions.

We are not responsible for personal data, files, photos, videos, messages, contacts, passwords, accounts, SIM cards, memory cards, accessories, or other property left on or in a device. We do not guarantee that any data will be recoverable, returned, preserved, or erased in every circumstance.

8. Non-Identifying Device Photos and Videos

We may create and use photographs, videos, screenshots, diagnostic records, inspection records, testing records, and repair records relating to devices.

We may use non-identifying device media for inspection, fraud prevention, quality control, support, revised-offer documentation, training, repair documentation, resale listings, marketplace listings, advertising, marketing, analytics, and business operations.

We will not knowingly publish your government ID, selfie, payment information, tax information, home address, personal data from a device, or other directly identifying personal information in public marketing materials without separate consent.

9. Artificial Intelligence and Automated Tools

We may use automated systems, rules, analytics, machine-learning tools, or AI-assisted tools to help with quote calculations, fraud detection, duplicate conversion prevention, support routing, device verification, pricing analysis, quality control, marketing analysis, and business operations.

Automated tools may assist our team, but GadgetRenu may also use human review for revised offers, fraud issues, payment issues, device issues, disputes, and support matters.

We do not intentionally use seller government IDs, selfies, payment information, tax information, or personal data left on devices to train public AI models. If we use service providers that process data with AI-assisted systems, we use them subject to contractual, security, or confidentiality restrictions where appropriate.

10. Communications and Marketing Choices

A. Transactional communications

We may send transactional emails or other communications about your quote, order, shipping label, device, inspection, revised offer, payout, return, warranty, purchase, account, legal notices, privacy notices, or security notices. You may not opt out of transactional communications that are necessary for your transaction or our legal obligations.

B. Email marketing

If you receive marketing emails, you may opt out by clicking the unsubscribe link in the email or contacting us at support@gadgetrenu.com. Even after you opt out, we may still send transactional or legally required communications.

C. SMS/text messages

GadgetRenu does not currently send SMS/text messages. Providing a phone number, requesting a quote, accepting an offer, purchasing a product, or agreeing to this Privacy Policy does not constitute consent to receive marketing text messages.

If GadgetRenu later offers SMS/text messaging, we will obtain any required consent separately. Marketing text consent will not be required as a condition of buying from us or selling a device to us unless legally permitted and clearly disclosed. SMS terms may include message frequency, message and data rates, STOP/HELP instructions, and other required disclosures.

11. Your Privacy Choices and Rights

Depending on where you live and whether a particular privacy law applies to GadgetRenu, you may have some or all of the following rights:

1. the right to know or confirm whether we process your personal information;

2. the right to access personal information we have about you;

3. the right to request a copy or portability of certain information;

4. the right to correct inaccurate information;

5. the right to request deletion of certain information;

6. the right to opt out of sale, sharing, targeted advertising, or certain profiling;

7. the right to limit certain uses or disclosures of sensitive personal information where applicable;

8. the right to appeal a denied privacy request where applicable;

9. the right not to be unlawfully discriminated against for exercising privacy rights.

These rights are subject to exceptions. For example, we may retain information needed to complete transactions, detect fraud, comply with secondhand-dealer or tax recordkeeping laws, resolve disputes, enforce our Terms & Conditions, protect legal rights, maintain security, process payments, cooperate with law enforcement, or comply with other legal obligations.

To submit a privacy request, contact us at support@gadgetrenu.com with the subject line "Privacy Request." We may need to verify your identity before responding. Verification may require matching information you provide with information we maintain, requesting additional information, or using a verification provider.

You may authorize an agent to submit a request on your behalf where permitted by law. We may require proof of authorization and may require you to verify your identity directly.

12. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to GadgetRenu.

A. Categories of personal information collected

In the past 12 months, we may have collected the following categories of personal information:

1. Identifiers, such as name, email address, phone number, mailing address, shipping address, billing address, IP address, device identifiers, cookie identifiers, advertising identifiers, IMEI numbers, serial numbers, payout identifiers, and account identifiers.

2. Personal records information, such as signature, payment information, government ID information, address, phone number, tax information, or financial information where required or provided.

3. Protected classification information, such as age or date of birth if collected for eligibility, ID verification, legal compliance, or fraud prevention. We do not use this information to discriminate.

4. Commercial information, such as quotes, offers, devices sold or attempted to be sold, products purchased, payouts, returns, warranties, promotions, payment history, and transaction history.

5. Internet or electronic network activity information, such as browsing activity, pages viewed, clicks, referral source, UTM parameters, cookie data, quote events, checkout events, and conversion events.

6. Approximate geolocation information, such as location inferred from IP address or shipping/billing address. We do not intentionally collect precise real-time geolocation unless separately disclosed.

7. Audio, electronic, visual, or similar information, such as support recordings if used, inspection photos, inspection videos, device photos, device screenshots, ID images, selfies, or support attachments.

8. Professional or employment-related information, such as business contact information for bulk sellers or information indicating a device may be employer-owned or school-owned.

9. Sensitive personal information, such as government ID information, taxpayer identification information, account access information if provided, payment information, and biometric-related information if collected through a verification process.

10. Inferences, such as fraud-risk indicators, device-value estimates, quote behavior, marketing segments, or customer-support trends.

B. Sources

We collect information from you, your devices, your transactions, your communications, cookies and similar technologies, shipping carriers, payment processors, fraud-prevention vendors, identity-verification providers, analytics providers, advertising platforms, carriers, manufacturers, databases, public sources, business partners, and legal or regulatory sources.

C. Purposes

We collect, use, and disclose information for the business and commercial purposes described in this Privacy Policy, including quotes, buyback transactions, purchases, payments, shipping, inspection, identity verification, fraud prevention, legal compliance, advertising, analytics, support, and business operations.

D. Disclosure

We may disclose the categories above to the recipient categories described in Section 3 of this Privacy Policy.

E. Sale or sharing

We do not sell personal information for money. We may use advertising or analytics technologies that could be considered "sharing" or "sale" under California law. You may opt out of such sale or sharing where applicable.

F. Sensitive personal information

We use sensitive personal information only for purposes permitted by law, such as providing services, verifying identity, preventing fraud, ensuring security, processing payments, complying with law, and enforcing our rights. We do not use sensitive personal information to infer characteristics unless permitted by law or separately disclosed.

G. Retention

We retain personal information as described in Section 16 of this Privacy Policy.

H. California rights

California residents may have rights to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.

13. Other State Privacy Rights

Residents of certain states, including Colorado, Connecticut, Virginia, Utah, Oregon, Texas, New Jersey, Delaware, New Hampshire, Montana, Minnesota, Maryland, Tennessee, Indiana, Iowa, Kentucky, Nebraska, Rhode Island, and others, may have privacy rights depending on the law, effective date, applicability thresholds, and context.

These rights may include access, correction, deletion, portability, opt-out of sale, opt-out of targeted advertising, opt-out of certain profiling, appeal, and non-discrimination rights.

If your state privacy law applies to GadgetRenu, we will respond to your request as required by applicable law.

14. Children and Minors

GadgetRenu's services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

You must be at least 18 years old to sell a device to GadgetRenu, accept an offer, transfer ownership of a device, or enter into a buyback transaction.

If you believe a child under 13 has provided personal information to us, contact us at support@gadgetrenu.com so we can take appropriate action.

15. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include access controls, vendor controls, authentication, encryption where appropriate, secure storage, monitoring, employee or contractor restrictions, and policies for handling sensitive records.

No website, network, system, transmission, or storage method is completely secure. We cannot guarantee absolute security.

If we learn of a data-security incident involving personal information, we will evaluate it and provide notices where required by law.

16. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, process payments, administer promotions, provide support, maintain records, prevent fraud, comply with legal obligations, resolve disputes, enforce agreements, recover losses, maintain security, and support business operations.

Retention periods vary depending on the type of information and purpose. For example:

1. quote and transaction records may be retained for business, tax, accounting, fraud-prevention, dispute, and legal purposes;

2. secondhand-dealer, identity, ownership, serial-number, IMEI, and inspection records may be retained as required or permitted by law;

3. tax and payment records may be retained as needed for tax reporting, audits, and financial compliance;

4. support communications may be retained to resolve issues, improve service, and document transactions;

5. cookies and online identifiers may be retained according to cookie settings, vendor settings, or analytics needs;

6. personal data left on devices is not intended to be collected and may be wiped, deleted, returned, destroyed, or otherwise handled as part of device processing.

We may retain de-identified, aggregated, or anonymized information for longer periods.

17. Third-Party Websites and Services

Our website may link to third-party websites, platforms, payment processors, shipping providers, social media sites, review sites, marketplaces, or other services.

This Privacy Policy does not apply to third-party websites or services. Their privacy practices are governed by their own policies.

18. International Visitors

GadgetRenu is based in the United States and is intended primarily for users in the United States.

If you access our services from outside the United States, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your location.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with an updated effective date or last updated date.

Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated Privacy Policy to the extent permitted by law.

20. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:

GadgetRenu LLC

Attn: Privacy

3821 Bedford Ave

Brooklyn, New York 11229

Email: support@gadgetrenu.com