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Choose your device, model, options, and condition in our selling flow. You can review your offer before deciding to ship. Getting a quote is free.

Yes. Add each supported device to your cart with its own model and condition. Follow the shipping instructions provided for your order. For a larger business batch, use our bulk-selling service.

Absolutely. Our team can help with device eligibility, the selling process, or a question about an offer. You can also use our AI assistant for general guidance. There is no obligation to ship just because you requested a quote.

Open My Orders in your account or check your order emails. Your carrier tracking shows the shipment journey; your order updates cover inspection and payment. If you cannot find an update, contact us with your order number and the email used for the order.

Check spam and junk folders, and make sure you are using the email entered when you placed the order. If you still cannot find it or access your account, contact us with that email and your device model. Include an order number if you have one; do not send your password.

Ask our team to explain the inspection findings and review the details with you. We confirm the model, options, and condition against what you submitted. You can accept a revised offer or decline it and request a free return under our published terms.

If you have not shipped, contact us with your order number and what you want to change. If your device is already in transit or has arrived, contact us promptly so we can explain the options at its current stage. Do not send a different device using an existing label without checking with us.

Yes, we accept supported nonworking phones. Describe the fault accurately in the quote flow. We do not accept activation-locked or iCloud-locked, blacklisted, financed or unpaid, or water-damaged devices. If you are unsure about a fault, ask us before shipping.

Check the device information in Settings or About, then match the model and options in our selling flow. Read the condition descriptions carefully and disclose faults. If your device does not turn on or you cannot identify it, our team can help before you ship.

Follow the requirements shown for your specific device and order. Remove your physical SIM card and memory card before packing. Ask us before including extra accessories or anything that is not listed in the order.

Check the shipping instructions and emails for your completed order, including spam or junk. If the label is missing, will not open, or needs correcting, send our team your order number and the email used for the order. Do not buy a replacement label without checking with us.

Check the instructions included with your order for the available label options. If you cannot print or cannot find an alternative, contact us before visiting a carrier location. Our team can confirm the options for your specific shipment.

Use a sturdy box and protective cushioning. Keep the device from moving inside, remove old shipping labels, and follow the instructions supplied with your order. Back up your data and prepare the device before packing. Keep photos of the device and your drop-off receipt.

Check the latest carrier tracking and keep your drop-off receipt. A missing update alone does not confirm a lost package. Send our team the order number, tracking number, drop-off date, and latest status so we can help investigate. Shipping coverage follows the published terms and packing requirements.

Payment is sent within three business days after delivery. The time it takes to reach you depends on the payment method and provider; mailed checks take additional delivery time. If an inspection discrepancy, missing information, or a legal restriction needs resolving, our team will explain the next steps.

Check your payment confirmation email, the selected payment method, and the receiving account. If three business days after delivery have passed without a payment update, contact us with your order number and delivery date. If payment was already sent, include the sent date and method so we can help trace it. Never share passwords or full bank details.

Choose from the payment methods offered during checkout. If you need to change details on an existing order, contact us before payment is sent. Our team will confirm whether a change is still possible and explain any verification needed.

Once you confirm your sale, your offer is locked for 14 days. Ship within that time to keep your price. The offer remains subject to verifying the submitted model, options, and condition.

Your price lock ends, and your offer may change. Check your latest offer before shipping.

Back up what you want to keep, sign out of your accounts, remove account locks, and erase your device where possible. Remove your physical SIM and memory cards. Use the preparation guide for your device, and never give anyone your Apple or Google password.

Contact us before shipping, or as soon as you notice if the device is already in transit. Activation Lock and other ownership protections must be removed by the owner using the official account tools. Our team can explain the next steps, but will not ask you to share your password.

We accept supported nonworking phones, but your privacy needs matter. Contact our team before shipping if you cannot erase the device, and explain the fault. We can discuss the available handling options so you can decide how to proceed.

Ship within 24 hours of accepting your offer to earn up to $25 extra per eligible device. The bonus is confirmed after shipment timing and the device inspection are verified, under the published promotion terms.

Keep your drop-off receipt and tracking number. Contact us with your order number, offer acceptance time, and drop-off details. Our team can check the shipment timing and how the bonus applies to your final settled offer.

Check the Fast-Ship Bonus terms that applied when you accepted the offer. Keep your receipt and tracking details, and contact us if a closure or delayed scan affects your shipment. Our team can review the timing for your order.