How to Erase Your Device
Follow these instructions to safely erase your device before shipping
iPhone
Apple
Backup Your Data
Go to Settings > [Your Name] > iCloud > iCloud Backup > Back Up Now
Turn Off Find My iPhone
Go to Settings > [Your Name] > Find My > Find My iPhone > Toggle Off
Sign Out of iCloud
Go to Settings > [Your Name] > Scroll down and tap Sign Out
Sign Out of iTunes & App Store
Go to Settings > [Your Name] > Media & Purchases > Sign Out
Erase All Content and Settings
Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings
Remove SIM Card
Use the SIM ejector tool to remove your SIM card from the device
Google Pixel
Backup Your Data
Go to Settings > Google > Backup > Back up now
Remove Google Account
Go to Settings > Passwords & accounts > Select account > Remove account
Turn Off Find My Device
Go to Settings > Security > Find My Device > Toggle Off
Factory Reset
Go to Settings > System > Reset options > Erase all data (factory reset)
Remove SIM Card
Use the SIM ejector tool to remove your SIM card
Samsung Galaxy
Samsung
Backup Your Data
Go to Settings > Accounts and backup > Backup data > Back up now
Remove Samsung Account
Go to Settings > Accounts and backup > Accounts > Samsung account > Remove account
Remove Google Account
Go to Settings > Accounts and backup > Accounts > Google > Remove account
Turn Off Find My Mobile
Go to Settings > Biometrics and security > Find My Mobile > Toggle Off
Factory Reset
Go to Settings > General management > Reset > Factory data reset > Reset
Remove SIM & SD Card
Use the ejector tool to remove your SIM and SD cards
Apple Watch
Apple
Unpair from iPhone
Open Watch app on iPhone > My Watch > [Your Watch] > Unpair Apple Watch
Erase Apple Watch
On Watch: Settings > General > Reset > Erase All Content and Settings
Turn Off Activation Lock
This happens automatically when you unpair from iPhone
iPad
Apple
Backup Your Data
Go to Settings > [Your Name] > iCloud > iCloud Backup > Back Up Now
Turn Off Find My iPad
Go to Settings > [Your Name] > Find My > Find My iPad > Toggle Off
Sign Out of iCloud
Go to Settings > [Your Name] > Scroll down and tap Sign Out
Erase All Content and Settings
Go to Settings > General > Transfer or Reset iPad > Erase All Content and Settings
Remove SIM Card (if applicable)
Use the SIM ejector tool to remove your SIM card from cellular models
MacBook
Apple
Backup Your Data
Use Time Machine or iCloud to backup your important files
Sign Out of iCloud
Go to System Preferences > Apple ID > Overview > Sign Out
Sign Out of iTunes
Open iTunes > Account > Authorizations > Deauthorize This Computer
Sign Out of iMessage
Open Messages > Preferences > iMessage > Sign Out
Erase Mac (M1/M2)
System Preferences > System Settings > Erase All Content and Settings
Erase Mac (Intel)
Restart > Hold Cmd+R > Disk Utility > Erase Macintosh HD > Reinstall macOS
Important Reminders
- •Backup all important data before erasing your device
- •Make sure your device is charged above 50%
- •Remove all SIM cards, SD cards, and accessories
- •Factory reset will delete all data permanently
- •Keep your device connected to Wi-Fi during the process