Keep your memories.
Clear your device.

Save your information first, then prepare the phone for its next owner.

1. 01

   Check your backup or transfer.

   Confirm your saved data and account access work elsewhere. Transfer cellular service and unpair any Apple Watch before erasing.

2. 02

   Sign out of your Apple Account.

   In Settings, tap your name, then Sign Out. Follow the prompts for your iOS version, including turning off Find My.

3. 03

   Complete the erase.

   If not already erased during sign-out, open Settings > General > Transfer or Reset iPhone and choose Erase All Content and Settings.

4. 04

   Finish the handoff.

   Keep your physical SIM and choose to erase the eSIM when prompted. Leave the phone at its welcome screen.

Moving to Android? Follow Apple’s iMessage deregistration instructions. Complete any ownership or security prompts yourself.

Protect your saved work before removing accounts or resetting.

1. 01

   Save and check your data.

   Verify your backup. For cellular models, transfer service before erasing.

2. 02

   Sign out and erase.

   Use Settings > your name > Sign Out. If still needed, use General > Transfer or Reset iPad to erase all content and settings.

3. 03

   Keep your SIM.

   For cellular models, remove the physical SIM and erase the eSIM when prompted.

4. 04

   Leave setup unfinished.

   Stop at the welcome screen; do not sign back in.

Do not manually delete iCloud photos or files to clear a device: those deletions can sync to your other devices.

These steps cover Galaxy phones and tablets. Menu names vary by software version.

1. 01

   Back up and transfer.

   Save your data and verify the copy before removing accounts. If your microSD card is encrypted, decrypt it before resetting, following Samsung’s guide below. Transfer cellular service and authentication apps to your next device.

2. 02

   Remove your accounts.

   In Settings, open Accounts and backup > Manage accounts. Remove each Google account and sign out of your Samsung account, completing the ownership prompts.

3. 03

   Use the full factory reset.

   Open Settings > General management > Reset > Factory data reset. Review the information, choose Reset, and confirm Delete all. Reset all settings is not the same thing.

4. 04

   Remove personal cards.

   Keep your SIM and microSD card. Transfer or cancel cellular service and remove any eSIM using your carrier’s instructions. Leave the device at its initial setup screen.

If your microSD card is encrypted, follow Samsung’s decryption guidance before resetting so you can keep using the card.

Use the Settings app to reset a Pixel for trade-in, as Google recommends.

1. 01

   Transfer and verify your data.

   Check your saved files and account access elsewhere; keep a verified copy before removing accounts. Transfer cellular service first. If you recently changed your Google password, wait 24 hours before resetting, as Google advises.

2. 02

   Remove Google accounts on the phone.

   In Settings, open Passwords & accounts (the name can vary), select each Google account, and choose Remove account. This removes device protection without deleting the Google account itself.

3. 03

   Reset from Settings.

   Open System > Reset options > Erase all data (factory reset). Confirm on the phone when asked. Google recommends at least 70% battery before starting.

4. 04

   Keep your SIM.

   After transferring service, remove your physical SIM and any eSIM profile. Finish at the welcome screen without signing back in.

If Settings is inaccessible or a previous-account prompt remains, contact us before shipping.

The right reset method depends on your Mac and macOS version.

1. 01

   Make a verified backup.

   Use Time Machine or transfer your files, then check that you can access what you need before erasing.

2. 02

   Check which method your Mac supports.

   Erase All Content and Settings requires macOS Monterey 12 or later and Apple silicon or the Apple T2 Security Chip. It is not limited to M1 and M2 models.

3. 03

   Follow the matching method.

   On supported Macs with Ventura or later, open System Settings > General > Transfer or Reset. On Monterey, use the System Preferences menu. Choose Erase All Content and Settings and follow the prompts. If unavailable, use Apple’s older-Mac guide below for sign-out, Recovery erase, and macOS reinstallation.

4. 04

   Stop at Setup Assistant.

   Complete any activation steps requested by the erase process, then shut down at Setup Assistant. Do not create a new user account for us.

For a work or school Mac, ask the organization to release device management before selling. Contact us if a lock or management screen remains.

Unpair through your iPhone to erase the watch and remove its account lock.

1. 01

   Keep the watch and iPhone together.

   Open the Watch app on your iPhone. Under My Watch > All Watches, tap the information button beside your watch.

2. 02

   Unpair and remove the lock.

   Choose Unpair Apple Watch. Enter your Apple Account password on your own device when prompted to remove Activation Lock. The iPhone attempts a watch backup during unpairing.

3. 03

   Handle cellular service.

   For a cellular watch, remove the plan during unpairing and contact your carrier about canceling or transferring the subscription.

4. 04

   Leave it ready to pair.

   Wait for unpairing to finish, then leave the watch at its pairing screen. If you no longer have the paired iPhone, follow Apple’s account-removal guide below or ask us for help.

Erasing on the watch alone does not remove Activation Lock. Complete the owner-account removal before shipping.